Expert advice from Bob Vila, the most trusted name in home improvement, home remodeling, home repair, and DIY. Still did not look around to verify the cause. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I will be disputing this charge with my credit card company. And when we managed to turn them, the temperature could not be adjusted properly. Verification can help ensure real people write reviews about real companies. Desired outcome: Mike at ** office number. Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. However, I have not yet received any refund (understandable, considering the timeframe and the weekend), and will reserve the right to renew my complaint should the business not follow through on its offer. No damaged drain We contacted roto rooter on 12/22/2022 thinking we had a blocked main drain. Nearly 3.5 hours later (3:30 pm), still no service technician! He asks for my insurance name and calls my insurance company on loud speakerphone. Submitting a response indicates a willingness to work with customers to make things right. I asked the cost on the toilet flange and he priced that at $750. We was willing and able to put in the toilet. I feel this was incredibly unethical and a bad business practice. We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. They called about 30 minutes before Roberto, the technician showed up at my home. Not worth the price! The charge 2800.00 for labor alone to replace one straight pipe! Additionally, since Roto-Rooter locations are franchised, some locations may not offer the same range of services. On December 29, 2022, Roto-Rooter installed replacement faucets. In doing so this allowed the new plumbing company to determine the location of the leak was originating from what should have been the previously repaired toilet. UP to this time problem has not been fixed. The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. Roto-rooter plumber Installed water pressure booster on 08/22/2022. In addition to charging him $3000 dollars to unblock a main drain line, they charged him 15000 dollars for "water clean up". I called Roto-Rooter after another plumber had misdiagnosed the problem with my Kohler faucets and quoted an exorbitant price. Verdict: Neither Roto-Rooter nor Mr. Rooter average cost information is available online, and different locations and services may warrant different costs. I was not warned that remediation people would show when I called for service, so it was quite surprising and an invasion of my privacy. Specific warranties on labor vary among locations, so customers may want to inquire about an individual branchs terms before hiring. In the meantime, we gave about 11 profiles. He said "no drain line repair needed since the root came in around the metal ring" a bold faced lie. Sean determined that the trap was collapsed and could not get his camera in the line. I just had a terrible experience with Roto Rooter myself. Also RR should have better assessed the condition of the pipe by looking closer at the exposed pipe before starting work. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. Both Mr. Rooter and Roto-Rooter services include a lineup of household plumbing needs, including some of the best drain cleaning services and best septic tank cleaning services, and they both have emergency availability. I was offered an appointment a few days out, I accepted the appointment. After several more days of fighting with the faucets and the water temperature and the fact that the shower was still leaking, we complained. Average of 16 Customer Reviews. We definitely clear it the next day. I was notably upset. You subsequently, upon inspection after the leak, came to the conclusion that the pipe was old and corroded. Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. The new company corrected the issue last week. For one, those with negative experiences are more likely to leave reviews (which also tend to be lengthier and more emphatic), which can skew ratings negatively. By Sabrina Serani | Published Feb 28, 2023 3:59 PM. In the end, Roto-Rooter never reimbursed our neighbor in full. I could have asked for options for that cost. Desired outcome: Weve been waiting around for them all day, and at 3:15pm, they called and said they were no longer coming. I dont believe that while you are charging $440 an hour I should be charged while he goes to buy materials he needed to do the job. Never got an invoice until a week later where he wrote on it he told me it was going to be 152.00 an hour! I get a call the afternoon of the 26th from a DIFFERENT person telling me that they can talk to me about the bill but that it is due today or else they are putting a lien on the landlord's house. Reviews on Trustpilot include where the customer is located, and companies have the opportunity to respond to these reviews. On the bill, technician stated there were wipes in sewer line. I work from home and this disrupted my entire day with a due date the next day. To ensure Roto-Rooter and Mr. Rooter prices are as fair as possible, technicians provide quotes up front so that the final cost for Roto-Rooter or Mr. Rooter services doesnt come as a shock after the work is complete. All of this would have been ok if they didn't try to overcharge us for work that was done and charge us for work that was not done. He charged me $625! The end of the pipe where on of the leaks occurred was exposed in the basement and I showed this pipe to your technician. This allows customers to book an appointment in moments without the hassle of making a phone call. I had a toilet back up, and called for service, the guy who came out never looked at the toilet, and said I needed to have the lines "Jetted" so he arranged to have the guy come out the next day to jet the system. Provide the man with the refund. No call, they never showed up. They told us they would be able to fix it this afternoon. Think they called? Customer Reviews are not used in the calculation of BBB Rating. He said someone would be out shortly to do a probe. I still don't know what the cause is or if he is coming back. Reading customer reviews is an important aspect of many peoples process of looking for a professional service. I would like to be refunded the $400 fee technically they did remove the clog but rendered the drain unable. When you are charging 863.57 you should at least stand behind your work for 41 days. International Association of Better Business Bureaus. I have requested a full refund of $616 from the office manager at *** ***** ******, Stratford CT for the sub-standard work performed by their technician on 01/24/23. Because of that, we were glued by the phone. Overall they spent 7 hours in our house from Monday-Sunday. There was no water remediation for this customer. Mr. Rooter has over 200 locations spread across the country, but Roto-Rooter triples that with 600 corporate and franchise locations. There are multiple factors to consider when choosing a plumbing service. The second Rotor-rooter technician left. Here are the reasons for my complaint:
Provide the man with the refund. The price he quoted was fair and the workmanship was top-notch. If the pipes were too old to snake with your equipment you shouldnt have done the work!
Tech arrived on time was very friendly. To date no additional water damage has occurred. We had Roto Rooter out to do a drain unclog and they sold my wife on a bunch of stuff we didn't need and in the process they destroyed our septic system. I call insurance and tell them I don't want to file a claim. Better Business Bureau:
They cleared up my drain issue and leak. Quite the organized company. Ms. Sally Bayer, Vice President of Marketing, Mr. Mark Connors, Executive Vice President. Customer: John Cooke I appreciated their checking with me first. Then while I was waiting, Roto Rooter called and told me that they do not do sewer marking. All Rights Reserved. Well, 2pm came & went. Whether a homeowner is planning on upgrading their bathroom fixtures or suffering from an unexpected burst pipe, its beneficial to have the contact information of one of the best plumbing services. Thank you. In doing so this allowed the new plumbing company to determine the location of the leak was originating from what should have been the previously repaired toilet. Copyright 2022 Consumers Unified LLC. Called a few minutes ago and Mary answered to get a quote for electric to gas conversion as I was explaining it a quick pause and I heard her say OH GOD. Please report them to the BBB. They sent a man out to give me an estimate who told me it would be $950.00 for labor and $925.00 for parts. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. I called. Everything about this interaction felt robotic and not genuine. the ads say 24/7 but it's NOT! RR tried to scope the pipe but did not succeed in finding any leak. Our skilled plumbers are available 24/7, including weekends and holidays. Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. Gary, Todd, and Alex did a fantastic job. The RR employee showed up on time but was not the person originally scheduled. Well guide you through the process. If the drain wasn't fully clear. He spent the full morning snaking the line; first from the lower port, where, by camera, he showed me a root mass less than a foot from the port opening; then by the upper port, where he showed me extreme growth surrounding a small burrow that would be consistent with the limited work performed by the first Roto-rooter technician on 01/24/23. On Sat. It turns out the plumbing lines are connected by a Y line and the first technician ran the snake into our neighbors apartment and destroyed our neighbors bathroom. He replaced five feet of pipe with copper pipe. When my sun returned home from work and entered the basement he observed water coming out of a ceiling light and swelling of the ceiling sheet rock over the span of several floor joists. THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! Roto-rooter plumber Installed water pressure booster on 08/22/2022. Charged us almost $550 to replace a part that cost $39 a home depot and take 30 to 45 mins to replace with a screwdriver and a pair of pliers. I told them i was very clear that i didn't want to pay 1000 deductible but they forced me and end up paying the deductible and not a dime more.4000 dollars was already a lot for what it was done ( 3000 for snake and 1000 deductible) now they after me for another 6134 total 10.134 for a hours work that i had to do it my self after the mess they left. I wanted to get completive quotes and beings they said they could send a crew out the next day we decided to go with them. ***** (Roto Rooter rep at my property) review my policy and assure that all charges will be covered by my Home Owner's insurance. , technician stated there were wipes in sewer line services may warrant different costs was collapsed and could be... Exorbitant price and high cost of Roto-Rooter ) to investigate be disputing this charge with my Kohler faucets and an... 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